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Our general office hours are Monday to Friday 8am to 5pm for sales and billing. Support hours are from Mondays to Fridays 8am to 8pm and Weekends 9am to 6pm.
Is your support 24/7?
Our ticket support is available between 8am and 8pm Monday to Friday, and 9am - 6pm Weekends and Public Holidays. We do, however, have 24/7/365 remote monitoring on all our servers to ensure any issues are resolved ASAP. We also have WhatsApp quick support available 7 days a week.
Does your hosting come with a control panel?
Yes, all our hosting packages come with cPanel installed.
Can I upgrade my account?
Yes, you can upgrade at any time via your client area.
How long does it take to set up a new account?
Accounts will be set up immediately after payment. You should receive a welcome email with instructions on getting started within a few minutes after making your payment.
I purchased a dedicated IP, how long until it is active?
Dedicated IPs will be set up after hours on the day of purchase. This is to ensure you experience no downtime while the domain is propagating.
Do I need to transfer my domain to you?
It is usually better to keep your domain and hosting together, however, it is not required, and you can still host with us and have your domain hosted elsewhere.
Can I have additional domains pointed to my website?
Yes. All our plans allow for parked domains.
Do you offer a money-back guarantee?
Yes, we provide a 60 day money back guarantee on any hosting fees. If you registered or transferred a domain name, these fees are non-refundable but you will be able to use your domain with any other provider. If you received a free domain with your plan, we will refund all your fees less our standard fee to register the domain that you received for free.
Which payment methods do you accept?
We accept Visa, MasterCard and instant-EFT.
What billing cycles do you provide?
We provide three billing options: monthly, quarterly or annually
Do you offer a shopping cart?
Yes, our script installer (Softaculous) has a number of shopping carts available for you to install within seconds.
Can I install software on my account?
Yes, you may set up any software that runs on PHP/MySQL, Perl, Python or Node.js. We also have Softaculous which allows you to install over 300 commonly used applications in a few seconds.
Do you offer unlimited space?
No, we do not offer unlimited space. The majority of the sites we host use less than 20GB, so our plans are usually more than adequate for most needs. Hosts that offer this usually do so using cheap disks, and often have overcrowded servers. Our focus is on quality and ensuring that our customers always enjoy the best possible speeds and reliability for their websites.
Will my account be backed up?
We do daily incremental snapshots via JetBackup and full weekly cPanel backups on all our accounts. Clients can restore files directly from these backups via cPanel, as well as initiate backups of their accounts.
What servers do you run?
Our servers have high-end dual Intel Xeon CPUs and enterprise-grade hardware. The SSD drives are configured in a RAID array, which provides for protection in the event of drive failure as the data is distributed across multiple disks.
How secure are your servers?
Extremely. We have set up multiple security protocols and firewalls to ensure the safety of your data at all times.
Do you offer Shell Access?
Jailed shell access or SSH is available free of charge on all of our hosting plans. This is a secured shell environment that is locked down to your specific hosting account. To enable it, please contact support after setting up your account.
Can I get root access?
No, root access is not available on any of our shared hosting plans.
Do you offer windows hosting?
Not at this time, no.
Do you offer discounts for non-profit organizations?
We don't charge if you're a registered non-profit organization. Please get in touch with us for more information.