Our ticket support is available between 8am and 8pm Monday to Friday, and 9am - 6pm Weekends and Public Holidays. We do, however, have 24/7/365 remote monitoring on all our servers to ensure any issues are resolved ASAP. We also have WhatsApp
quick support available 7 days a week.
Yes, all our hosting packages come with cPanel installed.
Yes, you can upgrade at any time via your client area
Accounts will be set up immediately after payment. You should receive a welcome email with instructions on getting started within a few minutes after making your payment.
Dedicated IPs will be set up after hours on the day of purchase. This is to ensure you experience no downtime while the domain is propagating.
It is usually better to keep your domain and hosting together, however, it is not required, and you can still host with us and have your domain hosted elsewhere.
Yes. All our plans allow for parked domains.
Yes, we provide a 60 day money back guarantee on any hosting fees. If you registered or transferred a domain name, these fees are non-refundable but you will be able to use your domain with any other provider. If you received a free domain with your plan, we will refund all your fees less our standard fee to register the domain that you received for free.
We accept Visa, MasterCard and instant-EFT.